the wrong pronoun
most sales calls fail before they start.
not the product. not the price. the words.
watch how most sales conversations begin:
"our software can help your business."
"our service can do this for you."
see the problem? every phrase draws a line. us on one side, them on the other. this subtle division creates resistance instantly.
nobody wants to feel sold to.
great salespeople do something different. they never represent their company to the customer. they represent the customer to their company.
instead of creating separation, they create unity.
"to buy our product, you need to pay..." becomes "to get this product, we'd need to pay..."
small shift. huge impact.
now you're speaking as allies, not adversaries.
buyers may not consciously notice the difference, but they feel it. trust builds naturally. resistance dissolves. selling fades away.
you become a partner helping someone make a wise decision. not a vendor pushing a transaction.
it's authentic and effective because certainty isn't sold. it's shared.